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Local graduate hailed as “Business Leader of Tomorrow”
MARK Hetherington will be honoured next week as a Business Leader Tomorrow at the Knowledge Transfer Partnerships Awards in London.
Mark graduated in Manufacturing Engineering and Management from the University of Liverpool and has been working on a TCS Program with Richardson’s Healthcare Ltd in Liverpool and the University after graduating.
Mark’s project was to develop and implement a growth strategy through applying an effective responsive and agile work practices and procedures. The results from his first seven months on the job were staggering. His success meant an increase of 47 percent in the company’s capacity through developing new work practices, a bespoke training package and the introduction of quality improvement techniques with little or no investment in new resources. This meant equated to an increase of £210,000 in profit and a reduction of £8,000 in waste.
Michael Gould of Richardson’s Healthcare commented:- “What makes Mark special is that he did not limit himself to the deliverables of the project. Mark’s dedication to the project and ability to motivate others marks him as a potential leader.”
The exceptional success of seven knowledge transfer partnerships will also be recognised. Each one involved a business benefiting from the input of expertise from university academics.
Jacqui Smith MP, Minister of State for Industry and the Regions and Deputy Minister for Women and Equality, will present the Awards.
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- Christmas Collections Warning
LICENSEES
in Liverpool are being warned that door staff should not pressure customers into giving tips at Christmas.
Complaints have been made in previous years by customers that they were made to feel obliged to contribute to collections or even refused admission to clubs if they refused to contribute.
A letter, distributed by Liverpool city council has been sent to all licensees stressing the unacceptable behaviour from some door staff which causes offence to customers, even possibly resulting in disorder if a customer did refuse to make a contribution and was being declined entry into the premises until they make a contribution.
Clubs and pubs which allow door staff to have collection boxes are being advised to have a notice saying what the collection box is for and that customers are not obliged to make a contribution,
"We are not being Scrooges; we want to make sure that everyone enjoys the festivities of Christmas in the proper manner. If staff want to have a Christmas collection box then it is entirely up to the management of the premises to agree to that or not. We are not trying to stop this
practice”, said Malcolm Kelly, chairman of the licensing committee.
"But what is not acceptable is that customers feel any pressure or intimidation to make a contribution. It is entirely a voluntary thing - the customer can choose to give or not.
What is completely out of order is if customers who legitimately want to enter a pub or club are refused admission simply because they don't want to donate.
Any complaints received will be thoroughly investigated and if there is evidence of customers being intimidated into making a donation the council will take a very strong view on it - any disorder arising out of such collections may be considered as a breach of licence conditions." 
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