ICELAND TO LAUNCH NEW RADIO STATION IN MAGHULL STORE

HIGH street retailer Iceland is working with Immedia, Ex Radio One DJ, Bruno Brookes’ radio company, to launch a dedicated live radio station in Maghull Iceland store which is one of 30 stores across the UK.

The radio station, branded “Iceland Live”, is produced and operated live out of Immedia’s studios in Newbury and was launched on this week. The station tailored specifically for Iceland customers, will entertain and inform both staff and customers. The station features a live mix of popular music, news, sports, Iceland product news, deals and advertisements.

Nick Canning, Marketing Director, Iceland said:- “We have developed this initiative to meet our customers’ needs. We are providing important advice on quick, easy and nutritional meals. Our objective is to inform and educate customers of our in-store offer and enhance the Iceland shopping experience.”

Education Minister opens a Liverpool school

A groundbreaking Liverpool school is being officially opened next week in Speke as part of the new face of this century’s education pro forma. Parklands High School at the heart of the Speke community, is being officially opened by the Education Minister, Ivan Lewis MP.

The school, which has 800 pupils, is part of the radical, hi-tech Forward Learning Centre at Speke Park, the first regeneration Private Finance Initiative in the country.

The £27 million complex also includes a City Learning Centre with Cyber Café; a Liverpool City Council One Stop Shop; library; neighbourhood, adult and community centres; an adventure playground; leisure centre and childcare facilities.

Ivan Lewis MP will be given a tour of the school, which opened its doors for the first time in October 2002, before officially opening the school and unveiling a plaque.

Headteacher Alan Smithies said:- "This school is a great place to work and provides an environment that our young people deserve. We have exciting plans for the future and it is a massive boost for the local community."

BIBBY DISTRIBUTION NOMINATED AS FINALIST IN NATIONAL AWARD

LIVERPOOL based Bibby Distribution has been short listed as one of 3 finalists in the Training Award at the prestigious Motor Transport Awards 2004.

The awards held annually, celebrate the best of the UK’s transport and logistics industry and are run by specialist industry, culminating in a glitzy gala awards.

The company located in Duke Street, ranks training and development as a vital element in the success of its business, with one of its main aims being to make training more accessible to its employees. 

The winner will be announced at the awards on 30 June; an evening which celebrates the very best in the transport and logistics industry.

Web-based companies urged to come clean on gripes

A LEADING North West travel agent has called on web-based travel suppliers to ‘come clean’ on customer satisfaction after warning that holiday complaints are disappearing into an internet “black hole”.

The call by Travelcare, part of the Co-operative Group, follows the publication of the agent’s latest Holiday Report, the UK’s only independent study of just how good holiday companies are at satisfying their customers.

Travelcare’s regional sales manager Bev Booth, commented:- “The holiday marketplace may have changed over the last five years but some things haven’t – people still work hard for their holidays and have great expectations of them.

A problem now is that with the growth of independent booking via the Internet there are literally thousands of suppliers to choose from, based both in the UK and abroad. As a result the country remains clueless about just how well in general terms consumers they are being served in the holiday sector.

The call has been backed by the Institute of Trading Standards, which has warned consumers that “they could be on their own” when they have a complaint about an internet holiday supplier based abroad.

Travelcare is calling on all travel companies including airlines, tour operators, web-based holiday suppliers, hotels and car hire companies to be more upfront with the public in terms of their complaints records.

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