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Council is Putting the customer first...
PLANS to
modernise the way the public can use Council services have been
given the green light.
A new town centre 'one stop shop', a telephone contact centre
and increased use of Internet transactions are all planned as part
of a strategy aimed at giving residents greater choice in how they
access information and Council services.
The strategy, approved by the Council's Executive Board on Monday 3
April 2006, is aimed at both giving a more effective response to
residents' needs and bringing together customer service staff who
currently work in a number of contact centres across the authority.
The plan follows significant and detailed work over a number of
months including extensive research with residents and visits by
Councillors and Officers to a number of other local authorities
across the country to look at best practice elsewhere. This was
followed by a consultation programme, aimed at finding out how
Warrington residents would want to contact the Council in the
future.
The strategy is aimed at getting the right information to customers
first time, directing the public clearly towards services or
buildings, providing specialist training to staff and increasing the
number of transactions using the Council's website.
The telephone contact centre will have extended opening hours, from
8am to 6pm weekdays and Saturday mornings and the public will have
just three or four phone numbers to access a whole range of Council
services.
Staff will be set an objective of dealing successfully with 80% of
residents' enquiries at the first point of contact.
The strategy is expected to take around three years to implement and
is seen as a key part of the Council's modernisation programme.
SUMMER 2006 TAKES OFF FOR JET2.COM
JET2.COM, on
Friday 7 April 2006 truly stamped its seal of approval on Blackpool
Airport. The airline is so pleased with the sales they have already
experienced that they have launched Summer 2007 flights already,
with scorching prices from £39.99!!! This comes as inaugural flights
take off this week to the Spanish hotspots of Palma, Alicante and
Murcia.
The move sees Jet2.com become the first low cost carrier in the UK
to be on sale for Summer 2007 and will mean that flights to Palma
and Alicante will both be extended to Daily services whilst Murcia
will become a four weekly service.
The airline’s decision to base the 148 seat B737 at Blackpool
International will also be further endorsement of how it is fast
becoming a key regional airport in its own right following Jet2.com
announcing late last year it would be the first major airline to use
the airport as a base.
Philip Meeson, boss of Jet2.com, said:- “We are really excited
about our future at Blackpool Airport and hope our launch of Summer
2007 further enforces this. Our decision to launch a base at the
airport last November has been consistently supported by our
customers and we look forward to continuing our expansion from the
airport to many more low cost destinations. In the meantime we urge
the many overseas property owners and sun seekers of the North West
to book early, we know demand will be high.”
Gareth Kennedy, Director of Business Development at Blackpool
International Airport, said:- “To have a major low cost
airline based at Blackpool forms an integral part of our strategy
for future growth and investment and represents a major step forward
for the airport.
Not only has it generated a number of new jobs for both the airline
and the airport but it also demonstrates Jet2.com’s commitment to
Lancashire and the North West.
I would like to offer a warm welcome to all the new members of staff
who will be working with Blackpool International Airport and wish
them well for the future.” For more information
visit:-
www.jet2.com
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Galway route takes to the skies
ON 6 April
2006 Liverpool John Lennon Airport and Aer Arann celebrated the
departure of the first flight to Galway, Ireland.
Situated in the West of the Country, Galway is one of Ireland’s
biggest and most diverse counties. The route is already proving
popular with visitors attracted to its vibrant medieval city that is
rich in culture. Galway also boasts some of Ireland’s most dramatic
mountains and historic attractions including Castles and Abbeys.
Passengers checking in for the first flight were treated to
refreshments and a lucky passenger, Brendan Sweeney, from Ireland
was presented with a pair of complimentary return tickets courtesy
of Aer Arann. Brendan, an electrical contracts manager for King and
Moffatt Electrical of Roscommon, is currently working in Kirkham,
Lancashire, and is delighted with the new service as it's close to
his home.
Commenting on the new service from Liverpool Micheal O' Callarain,
Marketing Manager at Aer Arann said:- "This new service from
Liverpool to Galway represents another important milestone in Aer
Arann's growth from Galway Airport. Liverpool is emerging as a
premier UK destination with a rich and diverse heritage, thriving
nightlife and unbeatable shopping. It is an ideal touring base for
England's Northwest and we look forward to developing this new route
in the coming months."
Neil Pakey, Managing Director of Liverpool John Lennon Airport
added:- “The Galway service is one of 57 destinations now
available from Liverpool and we are sure it will prove popular with
both incoming tourists as well as increasing the range of
destinations on offer to the people of the North West and beyond.”
Aer Arann is one of the fastest growing regional airlines in the
world and also operates a 5 times daily service from Liverpool to
the Isle of Man, The new service from Liverpool to Galway operates 4
days a week on Monday, Thursday, Friday and Sunday. For further
information on all Aer Arann routes visit:-
www.aerarann.com or free phone
0800 587 23 24.
The
next two weeks @ the Empire are exciting one-night shows...
LADIES and
Gentlemen, the following shows are on over the next two weeks at the
Empire, Liverpool. They are all exciting one-night shows, not to be
missed!
* Sing-a-longa Joseph - Monday 10 April @ 7.30pm
* Little Britain -
Tuesday/Wednesday 11 April & 12 April @ 7.30pm - SOLD OUT
* Freddie Starr -
Thursday 13 April @ 7.30pm
* What a Feelin' -
Friday 14 April @ 7.30pm
* Dancing in the Streets
- Saturday 15 April @ 7.30pm
Letters to Editor:- "Reply To Please find my lost brother"
"I am
replying to the advertisement place here on Southport and Mersey
Reporter on 24/10/05 by Julie Flinders who was looking for her
brother Philip Duffy. My origional name was Philip Duffy and
was born on 16 Jan 1959. I don't know if I am the one she is
looking for, but all lines point to me. I am more than happy for her to contact
me. If you do find this reply please email me as I am
looking for you as well. If any one spots this and knows
Julie Flinders, then please let here know we I am looking for her.
Thank you and I look forward to finding you."
Philip Duffy. His email:-
jamesmcnicholas45@hotmail.com
Editors note:-
"Thanks Philip for
your email and your phone call. As we said sadly we can
no longer find here email and we hop she picks up on your reply.
We wish you the best of luck and we hope you both find each other.
Let us know if you do."
Link to First letter:-
CLICK HERE
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