Bright future
for Anfield
HOUSING in Anfield is about
to enter a new era, thanks to ambitious plans from the city council.
The council’s Cabinet has approved proposals on Friday 30 March to
drive forward the regeneration of a key area in L4 affected by the
ending of the Housing Market Renewal Initiative (HMRI) - and for the
area to be re-named ‘Anfield Village.’
It will signal the start of a programme of work by the city council,
the Homes and Communities Agency and Arena Housing Association, to
refurbish properties in the area and create a revitalised community
where people want to live.
The plans will bring together the former phases 6 and 7 of the
Anfield Breckfield HMRI Area into one major project. The area, which
contains more than 600 properties, falls within the boundary of Back
Rockfield Road, Walton Breck Road, Sleepers Hill and Saker Street.
Liverpool City Council, working with its partners, plans to
refurbish as many properties as possible, but some will have to be
demolished, as part of the overall strategy to regenerate the area
and drive up the quality of housing.
The council’s Cabinet Member for Housing and Community Safety,
Councillor Ann O’Byrne, said:- "Our Anfield Village plans aim
to accelerate the regeneration of the area, providing modern,
affordable homes which people want to live in and creating a
vibrant, attractive neighbourhood that everybody can be proud of.
There’s a great deal of work to do, but I’m delighted that firm
plans are now being put in place to finally breathe new life into
housing in the area. It’s really good news for the local community
who have been left in limbo since the scrapping of the HMRI
programme.
I’m looking forward to these plans really gaining momentum in the
coming months. Working together with residents, we can deliver long
overdue housing improvements for Anfield and start building a
brighter future for the area."
The majority of the properties in the new Anfield Village are small
terraces with access straight from the pavement, high vacancy rates,
no back gardens and in poor condition. Partners have agreed that the
properties and surrounding environment will have to be significantly
altered, in order to be attractive to new and existing residents.
A number of options are being explored, including creating larger
houses for families by knocking 2-into-1 and carrying out selective
demolition to create space for gardens in the remaining properties.
Partners are also working together to explore possible sources of
funding, such as the new Empty Homes Grant, which is available for
local authorities to bid in to, and is particularly aimed at areas
of low housing demand.
The full range of options for the area are now being worked up, to
be presented to residents at community consultation events in April.
Work could begin as early as this summer.
UKIP challenged
over "dodgy" maths
LATEST Treasury figures
have revealed claims made by UKIP about the costs of EU membership
to be a "complete fabrication", a (local) Euro-MP has claimed.
Southport Liberal Democrat MEP Chris Davies has accused UKIP of
making up figures that suggest that EU costs are 50 times higher
than that paid by the UK Treasury.
He has challenged UKIP's Southport MEP Paul Nuttall to explain his
"dodgy maths" in public.
Davies said:- "UKIP must explain why its sums don't add up.
There is a debate to be had about getting value for money from the
EU, but there cannot be serious discussion with people who make up
the figures as they go along."
A draft Treasury letter that is due to be sent to every taxpayer
shows how the money raised through taxes is spent. It reveals that
the UK's net contribution to the EU costs a taxpayer earning the
average £26,000 per year just £51, or less than £1 per week.
The figure compares to interest payments on the national debt that
cost the same person £548 per year, and a welfare bill that requires
average taxes of £3,537.
Administration costs for the UK government alone, at £172 per
person, are 3 times higher than the entire contribution to the EU.
UKIP have claimed that our EU cost is £2,516 per year for the
average taxpayer, but calculations made by Davies have shown that
this is the amount that would be paid by someone earning £1,291,710
in salary.
Said Davies:- "Only in the crazy world of UKIP does the
average taxpayer earn well over £1 million per year.
UKIP deputy leader Paul Nuttall has already had to apologise for one
invented press story this year. Will he now accept my challenge to
explain why the Treasury has got it wrong or will he also apologise
for his latest false claims?"
More help for
young people to find work
MORE emphasis is to be placed on getting young
people in the most deprived parts of Liverpool into education,
training and work. A new, more flexible £2.7 million service
launched on Monday April 2 to target people aged 16-19 who are not
in education, employment or training, known as NEETs.
It will operate from 18 locations around the city, including council
buildings and youth centres, plus a building in the city centre
close to Liverpool One. There will also be a bus providing a roaming
mobile service across the city. Staff will also be on hand at
key times such as career options events, school leaving times, exam
results days and recruitment fairs.
There will be a dedicated telephone helpline and an interactive
careers website which will be available for young people, parents
and teachers to find out about opportunities and support across
Merseyside. The service will provide more support to the most
vulnerable young people as it is recognised they face the biggest
challenges in getting into training and work. This will include
young people with learning disabilities, teenage parents, care
leavers and young offenders.
Councillor Nick Small, cabinet member for employment, enterprise and
skills, said:- "These are tough times for young people but
that makes it even more important that we redouble our efforts to
help and support them develop their skills and knowledge.
It is really vital we make sure that when the economy improves our
young people are best placed to take advantage of the growth in jobs
and employment because competition is tougher than ever.
We have had huge success getting hundreds of people on to the first
rung of the employment ladder through our various apprenticeship
schemes, so there are opportunities out there, even in these
difficult times.
We are changing the service so that rather than waiting for people
to come through the door, it is actively going out and seeking young
people and going to the places where we know they will be.
It’s really important that we focus on the areas of the city where
we know there are high numbers of young people who are not in
employment, education or training so we are getting to those who
need our help the most."
‘Apprenticeship Ambassadors’ from training providers will join
advisors in visiting young people in their home to encourage them to
sign up to improve their skills through an apprenticeship or
training. The helpline service will also be available 12 hours
per day every weekday and for a number of hours over the weekend.
The latest figures show there are around 1,800 young people aged
16 to 19 classed as NEET in Liverpool.
The service will be
provided by Greater Merseyside Connexions Partnership. The
website is
merseyinteractive.com and
the helpline number is:- 0800 012 6606. |
|
Customer service
stars revealed
THE best customer service
stars in Liverpool have been revealed. The winners of the 10th
Liverpool Ambassador Awards have been announced, rewarding
outstanding customer service in the tourism industry.
Hundreds of people voted in 12 categories for the unsung heroes and
heroines who go above and beyond the call of duty to make Liverpool
a truly welcoming city.
Prizes at the ceremony - which took place at the Crowne Plaza on
Wednesday, 28 March 2012, were handed out by actor and scriptwriter Neil
Fitzmaurice and Great Britain’s most successful high jumper, Olympic
bronze medallist Steve Smith.
Winner of the Outstanding Customer Service award was Damion Jones,
who works at the base2stay hotel.
He has fantastic knowledge of
Liverpool and helps guests plan their stay - including sourcing
tickets, making restaurant bookings and finding discounts for them.
The judges citation described him as "prepared and enthusiastic" and
a "fantastic advocate for the city" because "going the extra mile
for customers is the norm, not the exception".
Liverpool city council’s cabinet member for culture and tourism,
Councillor Wendy Simon, said:- "Liverpool is a popular visitor
destination and one of the key things that keeps people returning
time and time again is the welcome they receive here, which is
second to none.
The importance of excellent customer service should never be
underestimated; it always makes our experience of a restaurant,
shop or art gallery much more enjoyable if the staff are helpful,
friendly and knowledgeable. Congratulations to not just
everyone who won, but also everyone who was nominated. We owe them
all a debt of gratitude for the amazing work they do in giving
visitors an amazing experience in the city and contributing to the
success of the local economy."
List of the other winners, and the judges comments:-
Chef/Cook of the Year – Ben Sheeran / National Museums Liverpool:- Ben impressed with his commitment to quality and use of local
produce and his passion for supporting and growing the talent of his
team.
Arts/Culture Staff of the Year – Kevin Casey / FACT:- Kevin is a key member of the front of house team who brings his own
creative knowledge to his role and sets a fine example to the rest
of the team.
Bar Person of the Year – Tom Miles / Hotel Indigo:-
Tom is just the type of person you would want to serve you at a bar
and understands and relates to the customers he serves.
Family Friendly Staff – Shelley Ruck / The Beatles Story:- Shelley has a wonderful manner and attitude to her job as
educational officer, introducing new activities to the children and
adults according to their needs.
Waiter or Waitress of the Year – Angus Morrison / Delifonseca:-
Angus demonstrates amazing passion for the customer with great
product knowledge and a real interest in the food and drink he
serves. He has personally influenced the drinks selection and
letting customers know how he acquired them.
Retail Assistant of the Year – Jacqui Lillis / John Lewis:- Jacqui has been a member of staff for 14 years, the last five of
them in Liverpool and her approach to customers is to treat them as
a friend. Her motto is "building a dream for her customers".
Tourism Support, Transport and Leisure Staff – Mark McKenna /
Tourist Information Service:- Mark has been in the job for 26 years but knows there is always
something new to know and strives to keep on learning.
Unseen Hero – Stuart Merton / Metropolitan Cathedral:- Stuart turns his hand to anything that will benefit the Cathedral,
and, in addition to his job, gives us up his time each month to
raise valuable funds for it.
Liverpool Delegate Welcome Award – Niall Fitzmaurice / Jurys Inn:- Niall is an excellent communicator and is informative and
enthusiastic about everything the hotel and Liverpool – talented and
professional.
Young Person of the Year – Rachel Lamb / Liverpool ONE:- Rachel is an inspiration – driven, focussed and passionate about her
role. She has successfully project managed many key in-house events
in Liverpool ONE calendar.
Reception Staff of the Year – Ally Draper / Atlantic Tower by
Thistle:- Ally is the epitome of professionalism while maintaining a warm and
friendly demeanour. She truly understands and knows the city.
To mark the 10th anniversary of the awards, a surprise Judges’
Special Award was presented to the City Stars – a group of 120
volunteers who willingly give up their own time to support major
events and conferences in the city – building upon the success of
the 08 Volunteer Programme during Capital of Culture year.
Among the headline sponsors of the city council event were City
Central BID, Liverpool ONE and City Talk 105.9, while each category
was also sponsored by businesses from across Liverpool’s tourism and
hospitality industry.
Ged Gibbons, Chief Executive of City Central BID, which represents
630 businesses in the retail and leisure heart of Liverpool city
centre, said:- "To be nominated as an Ambassador is a very
special achievement and potentially a career-changing one. To
be celebrating the tenth edition of these awards is a great
milestone and speaks volumes for how much Liverpool values great
customer service. With a visitor economy worth almost £2bn a year
it’s vital we have these ‘Oscars’ and the fact each year gets more
competitive is another sign of how Liverpool is maturing as a class
A destination."
Chris Bliss, Estate Director at Liverpool ONE, said:-
"Ensuring a great visitor experience through excellent customer
service is important to us at Liverpool ONE. We constantly
raise the bar to offer a world class service for our shoppers and
visitors. These awards recognise the people of Liverpool who go
above and beyond the call of duty to ensure their customers and
visitors to the city have the best possible experience and go away
feeling enriched and as new ambassadors of Liverpool – that’s why
we’re proud supporters of these inspirational awards."
The award ceremony took place on Wednesday 28 March at the Crowne
Plaza in Liverpool city centre. Pictures of the winners can be
found online at:-
www.facebook.com by searching for Liverpool
Ambassador Awards. |