Patients rate
Cancer Centre as one of the best in the country
INPATIENTS at The
Clatterbridge Cancer Centre NHS Foundation Trust have rated the
hospital as one of the best in the country, according to the Care
Quality Commission's inpatient survey for 2013.
Results published on 8 April 2014 has shown that the Centre achieved the top
scores in England on 6 of the areas assessed, including cleanliness,
privacy and being told about possible side effects of medication. It
was also rated one of best performing trusts nationally in over 75%
of the areas assessed. There were no areas where it came below
average.
The national inpatient survey was completed by more than 62,400
patients aged over 16 who had spent at least one night in hospital
at one of the 156 acute and specialist NHS trusts across England
last summer. They answered a series of questions aimed at
understanding what patients think about the care and treatment they
receive. The results from the survey are a crucial way of improving
quality of care.
The Clatterbridge Cancer Centre achieved the best scores in the
country on the following areas:-
► The hospital room/ward was clean
► The toilets and bathrooms were clean
► Patients did not feel threatened at any time during their stay
► Patients had privacy during treatment
► Patients were told about medication side-effects
► The hospital did not change the admission date
It was also ranked one of the best-performing trusts on 48 of the 67
questions relevant to its services.
Jim Bewsher, 89, from Clitheroe in
Lancashire, has just spent three weeks as an inpatient at The
Clatterbridge Cancer Centre and said he was very satisfied with the
care he received. "The staff have been very good. They really
treat you in a personal, caring way rather than as 'bed number 1' or
'bed number 2'. They've also been very communicative, explaining
what was happening, and they've told me what to expect. I have
no complaints at all and my time here has been much more pleasant
than I expected."
Helen Porter, Director of Nursing & Quality at The Clatterbridge
Cancer Centre, said:- "We're 100% committed to delivering
safe, effective and high-quality patient care so we are absolutely
delighted to see this reflected in this year's results. We believe
the professionalism and expertise of our staff is second to none;
and it is extremely rewarding to see this recognised by the patients
that receive treatment here at our Centre."
Chief Executive Andrew Cannell added:- "It is hugely
reassuring to receive such a high level of very positive feedback
from our patients. Every member of staff is committed to providing
the best cancer care to our patients and this fantastic response is
a credit to all their hard work. However, we are not complacent in
our approach to cancer care. We want to keep raising our standards
even higher so we always provide the very best cancer care to the
people we serve. Patient feedback is vital in helping us do this so
we will use these survey results to see how we can improve our
services even further to benefit our patients."
A full copy of the survey is available on the Care Quality
Commission
website.
So what your your views on this topic? Please
let us know by emailing us to:-
news24@southportreporter.com.
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LIVERPOOL
WOMEN'S NHS FOUNDATION TRUST WELCOMES NEW VIRTUAL ARRIVAL
LIVERPOOL Women's NHS
Foundation Trust has received an extra special delivery at its
Antenatal Clinic, in the form of a Tensator Virtual Assistant.
The next generation digital signage solution from patient and
visitor journey specialist Tensator, uses cutting edge technology to
create the illusion of a real person. 'Shanice' wears the uniform of a maternity nurse and welcomes
both patients and visitors to the Antenatal Clinic at the Trust's
Liverpool Women's Crown Street site.
As well as providing a friendly face on arrival, Shanice talks
through the clinics self check-in procedures, explains what to
expect from some clinical assessments and offers information on many
of the services on offer.
As Ajay Joshi, head of media and technology at Tensator, explains,
Shanice is designed as an extra resource for the hospital:-
"The Tensator Virtual Assistant acts as an extra member of staff to
handle frequently asked questions, freeing up team resources in the
process. Shanice is on hand to guide visitors through the process of
using the self check-in kiosks. She also relays advice and
encourages patient feedback to make sure that everyone experiences
the best possible visit. Ultimately, this is about enhancing the
entire patient / visitor experience at the Antenatal Clinic and
ensuring that everything continues to run as smoothly as possible."
As Caroline Jacobs, IM&T Project Manager at Liverpool Women's NHS
Foundation Trust, points out, patients, visitors and staff are all
enjoying the benefits of the latest addition to the team:-
"Liverpool Women's is the busiest maternity hospital and welcomes
thousands of expectant mothers through its doors. Every day, an
average of 20 babies are born. As you would expect, it can get very
busy at times. The implementation of the virtual assistant in
conjunction with our new self check in kiosks and clinic management
system have been very successful. Overall patients feedback has been
very positive"
The Trust opted for the Ultra model of the Tensator Virtual
Assistant. It has the smallest footprint of the entire range at just
50cm x 50cm, meaning it can be easily moved to almost any position
within the hospital. Completely customisable, it can be designed to
fit any brand image and messaging.
Tensator Virtual Assistants are in place at a range of healthcare
facilities across the country, including Luton and Dunstable
Hospital in Bedfordshire and the Oswestry Hospital in Shropshire.
Tensator Virtual Assistants are also used as a dynamic marketing
tool across a range of other sectors, including transport, retail
and leisure.
For more information about the Tensator Virtual Assistant Ultra, visit
them
online.
Reset your
passwords A bug
called 'Hartbleed' has been found in many major
websites. The discovery of the bug is a major security flaw. Many
sites have taken action to rectify the bug, but several leading
technology firms are now urging people to change their passwords.
Yahoo and Tumblr have already advised the public to:- "change
you passwords everywhere you use services like email, file storage
and any high security sites, like banking and financial sites."
The bug, if security analysis are correct, could allow the
safeguarding programs to be bypassed and any data being used could
then be prone to eavesdropping, once compromised. This comes on the
back of society updates for Microsoft's XP being stopped after 13
years. Since this bug, 'Hartbleed', has
been found, it raises many worrying questions about things to come.
A slightly unrelated issue happened on 8 April 2014 when Microsoft
stopped its release of security patches for Windows XP. In the
past, bugs like 'Hartbleed' would have been looked at
and, if required, Microsoft would have issued a security patches for
that OS. However, now Microsoft has said that systems still running
the OS will be opened to hackers writing new malware and devising
fresh attacks. The loss of the security patches for Windows XP might
have a major effect on the way we use technology and it is not just
home computers that could be hit as many of the worlds Cash Pints
(ATM's). Despite being one of the most frequently used
consumer technologies in the world, many ATMs running on this
outdated operating systems, could now be exposed to other bugs, like
'Hartbleed' has shown with web based systems.
It is reckoned that many of the ATMs will be running this operating
system well into the next year, or longer! In the UK, 60,000 ATMs
will be upgraded from Windows XP before the end of this year,
according to biggest supplier of those machines - NCR.
Shockingly, that is just a third of the UK's Bank ATMs. This
potential could also be a warning to OS builders, as they have
overlooked the business market more and more in resent years and
forgot about the costs they have to pay to upgrade the new hardware
and new programs, to work on their OS systems. Many banks are
moving onto Windows 7, but this problem will hit again when
Microsoft withdraws support for that! Without the
support of Microsoft and other Operating System companies, on core
operating systems like XP, to keep them updated, the discovery
of security vulnerabilities like 'Hartbleed', for
internet users, just adds to the problems now faced by many
businesses and homes about security. We have to now ask, how long we
can expect our operating systems to work and what to do if the
public and businesses are not be able to afford and/or do not trust
the new systems being offered when updates are withdrawn, like with
XP. What are your views? Are you going to keep with XP
or move onto VISTA or Windows 7 or Windows 8? Have you updated
you passwords as a result of Hartbleed being found? Let us
know by emailing us to:-
news24@southportreporter.com. |