Southport Care Centre Receives Excellent Quality Award
ALEXANDRA House Care Centre, based in Southport was
recently assessed by Prestige Quality Audits (PQR), an independent quality audit
for Residential and Nursing Homes. The assessor considered the care centre to be
very well managed and providing a safe, effective and caring service that was
responsive to people's needs.
Alexandra House is owned and operated by BEN, the 'not-for-profit'
automotive industry charity and caters for former industry employees, their
family and dependents, as well as local fee paying residents.
The audit provided a complete review covering Standard of Accommodation, Quality
of Care, General Residential Care, Health and Safety, Staffing and Maintaining
quality. The report is extensive but some key statements include:-
► Clean, well presented accommodation in a prime location with easy access to
all amenities
► Top rating of 5 stars awarded again for food hygiene
► Excellent care quality due to well managed, dedicated, highly trained and
caring staff
► Care is comprehensively planned, assessed and reviewed
► Suitable and varied activities are enjoyed and highly rated by residents
The full report is available for anyone to read at Alexandra House.
Jan Habeck, Care Centre Manager at Alexandra House, commenting on the audit
results said:- "Again we are very proud of the audit results and are
delighted by the final report and the assessor's personal comment. It really
highlights how committed and dedicated our staff are to make our Care Centre
amongst the best in this area and the recognition is totally deserved. If anyone
is looking for local care for them or a relative, please do get in contact and
come and visit us. We pride ourselves on creating a 'home from home' environment
for our residents, a place they feel safe, relaxed and part of our family. This
is heavily influenced by our organisation's not-for-profit status as it means
our focus is on quality of life through quality care. So many of the families,
who relatives we care for, tell us this is hugely reassuring and for us it's
about offering the best standards and never cutting corners."
