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Liverpool Lord Street
business manager takes home the 'Ray Kroc Award' for outstanding customer
service
VICKY Ellison, business manager of the
McDonald's Restaurant on Lord Street in Liverpool, has won a Ray Kroc Award, an
accolade that recognises the top performing McDonald's managers in Europe.
Vicky was 1 of only 67 McDonald's business managers in Europe (representing the
top 1% of the region) to receive the honour, which includes a cash prize and a
trophy. Vicky has worked for McDonald's for over 20 years and was awarded her
prize at the Ray Kroc Awards gala event in Prague hosted by Doug Goare,
President of McDonald's Europe.
A deserving winner of the award, Vicky 1st joined the business as a crew member
in 1994 and has since progressed to her current role of business manager. Vicky
is a hard working leader who believes in her team. She has worked in the
McDonald's restaurants in Edge Lane Retail Park and on Huyton Hey Road, which
are some of the busiest in the UK.
Winner, Vicky Ellison said:- "I considered it a huge honour just being
nominated, but to actually win the Ray Kroc award is a fantastic achievement. I
have been part of the McDonald's team for over 20 years now, and this is
definitely the highlight of my career. Winning the award wasn't just down to me,
it was definitely a team effort in my eyes. I'd like to thank all the managers
and crew members who have worked with me, as well as my manager for all their
support, as I certainly couldn't have done this without them."
McDonald's franchisees and regional staff nominated restaurant managers for the
Ray Kroc Awards to recognise their hard work, dedication, and commitment to
McDonald's and its customers. From there, a selection committee of
representatives from McDonald's Europe operations, training, and human resources
teams selected the award winners.
Tony Higdon, Operations Manager for McDonald's company owned restaurants across
Merseyside and Cheshire also commented:- "It is a fundamental part of the
McDonald's ethos, to maintain a culture that rewards and recognises top
performing employees, and there isn't a more fitting way than with a European
accolade like this. Vicky has been recognised for her outstanding results in all
areas of performance, including quality, service and cleanliness, people and
sales, and evidence of an exceptional customer experience culture within her
restaurant. I am very proud to see her going the extra mile to make each visit
special for every one of our customers."
As 1 of the largest employers in Europe, McDonald's recognises that good people
practices lead to a better customer experience and the Ray Kroc Awards are just
one of the numerous workplace initiatives McDonald's has introduced in Europe.
A job at McDonald's has also been proven to provide a real opportunity for
progression with around 90% of Restaurant Managers starting their careers as
Crew Members. |
