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Arriva Merseyside up for top City Bus
operator award
ARRIVA staff in Merseyside are
celebrating after the company was hailed as 1 of the country's top operators
as the finalists were announced at the prestigious UK Bus Awards.
The shortlist was unveiled at a special event at the Museum of Transport in
Greater Manchester, on 12 October 2017 and the award winners will be
announced in a glittering ceremony to be held, at The Troxy, in the heart of
London, on 21 November 2017.
Arriva Merseyside, which operates across 6 garages covering Liverpool City
centre, Knowsley, Wirral, Sefton and St Helens, has been nominated in the:-
'Top City Bus Operator' category. The company provides more than 80 million passenger
journeys a year and has a fleet of over 600 buses; including hybrid and fully
electric powered vehicles.
The judges heard that customers are at the heart of everything Arriva Merseyside
does, with regular service reviews taking place, and customer surveys and
road shows offering the opportunity to consult with passengers to ensure the
company provides responsive, reliable and efficient services.
They were told that the reliability of services has been significantly improved
by the introduction of on bus radios for drivers and depots, providing immediate
notice of diversions and delays.
Arriva Merseyside was also praised for its social media work and community
action, receiving awards such as:- 'Best Viral Campaign' for its support
for the Hillsborough victims with the:- 'Remembering the 96' message
displayed on all of bus service destination blinds.
Arriva Merseyside Area Managing Director Howard Farrall said:- "Arriva
Merseyside is a company with heart and passion, which puts people; both
employees and customers; at the heart of all we do.
A close knit management team inspires confidence and good morale at each
individual site and everyone in the Arriva Merseyside team pulls in the same
direction. There is a real sense of pride in our work with service and customer
care being paramount.
We are often used as a trial area for initiatives which are then rolled out
across the company. Innovation and forward thinking are high on our list of
priorities and we embrace change positively. There is a can do attitude, even in
challenging times."
The UK Bus Awards, one of the major events in the bus industry calendar, feature
categories especially for the people who work in the business, as well as for
high quality bus operations and a range of technical and professional skills. In
2017 there were more than 250 nominations for the awards.
Mark Yexley, Chairman for the UK Bus Awards, said:- "We have some truly
inspirational people working in our industry, leading innovation and outstanding
improvements in the customer experience. They show unrivalled commitment in
delivering a 1st class service day in, day out. We're very proud to be able to
recognise and reward these people and initiatives that really make a difference.
Our Finalists' Announcement is a very special day for all those involved, it's
been great to visit the North West, and what a great setting to be able to
celebrate the people, projects and organisations that will shape the industry of
the future."
For more information about services and timetables, either download the free
Arriva Bus App via the Apple Store or Google Play, or visit:-
ArrivaBus.Co.UK/North-West.
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