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Community Mental Health
Survey 2018
PEOPLE who use NHS community Mental
Health Services in Lancashire are being encouraged to take part in a survey to
drive future service improvements. Lancashire Care NHS Foundation Trust is
carrying out the 2018 Community Mental Health Survey to find out what people who
use these services think about the care they receive in order to improve
people's experiences. The survey is led by the Care Quality Commission (CQC) as
part of a national programme to improve Mental Health Services for local
populations.
This year the survey will be sent to 850 people aged 18 and over who have
recently used the Trust's services. Obtaining feedback from people who use
services and understanding what is important to them is vital for improving the
quality of care. The results will help the Trust see where they are performing
well and to identify any areas where there is room for improvement.
Those chosen to take part will receive a copy of the questionnaire to complete
between February and June. The results of the survey will be presented in a form
that does not allow any individual's answers to be identified. The results of
the survey will be published by the CQC, in November 2017, and will be share by the
Trust.
Dawn Kenyon, Quality Improvement and Experience Manager at Lancashire Care NHS
Foundation Trust said:- "The Community Mental Health Survey is part of a
commitment to design and deliver health services with people at the heart of
everything we do. Our vision identifies the importance of listening to people's
stories so that we can learn and improve quality together. We hope that the
people who use our services here in Lancashire will take the time to help us
with this survey. The feedback we receive as part of the survey is extremely
valuable in helping us to find out how we are doing, where we are doing well and
how we can improve our services going forward. If you or someone you care for
receive one of our surveys and has a query or requires any further information,
please get in touch with us."
If you have any queries or concerns about the
survey please contact the Quality Improvement Team on:- 01772 695366 or send an
email.
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