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Merseyside's
120,400 Tax Credits claimants urged to renew early and online
HM Revenue and Customs
(HMRC) is urging 120,400 people who receive Tax Credits across
Merseyside to renew their Tax Credits claim online, as soon as
possible ahead of the deadline in July. People who don't renew
by the deadline will have their payments stopped so it's vital
they do it as soon as possible. And improvements to the online
system mean it's never been so easy. For the 1st time anyone can
now renew online, regardless of what changes they have to make.
Previously, large numbers of customers had to call us or renew
by post. But this is no longer the case and HMRC is urging
everyone to beat the queue and get online. When customers renew
their claim, they must tell HMRC about any changes to their
circumstances that they haven't already reported, including
changes to working hours, childcare costs or income. Everyone
can notify HMRC of these changes on
Gov.UK when they receive
their pack and renew their claim. The online service has proved
very popular, with nearly nine in 10 people using it saying they
were happy with the process. On average, it takes 10 to 20
minutes to renew online, depending on circumstances, but many
renew their claim in just 6 minutes. A special team is there to
support the most vulnerable customers who cannot go online, and
some 2,000 people who we know need special support will be
proactively contacted by our customer support teams. Nick Lodge,
HMRC’s Director General, Benefits and Credits, said:-
"This is an exceptionally busy time of the year for HMRC, as
millions of people renew their tax credits. Phone lines may be
very busy with long wait times possible. Using our online
service means that you can renew at any time of the day or
night, and on any device, without having to call us at all.
Online help can also answer most queries or issues that you may
have. We urge everyone who can to go online. People should
check their details and renew early to ensure they get the right
money. The sooner people renew their claim, the sooner we can
check payments are correct, meaning we avoid paying too little
money, or too much, which claimants then have to be pay back."
Online help and information on Tax Credits renewals is
available on:-
Gov.UK. The packs are sent
out from April to June in advance of the 31 July deadline. |
